FAQs & Troubleshooting

1. If your Brother machine's screen (hereinafter called LCD) is blank or LED is off, the machine may not be powered on. Check the machine to see if it wakes from sleep mode.
   If it does not, then make sure it is plugged into a working socket and any power switches are turned ON.

STEP B: Make sure the printer is connected to the computer

• If using a USB cable, make sure the cable is connected to both the printer and computer.
  Try connecting it directly to the computer and not via a hub.
• If using an ethernet cable, make sure the cable is connected to both the printer and router/access point.
  Print the network configuration page to check the IP address.
• If using a wireless connection, print the network configuration page to check the IP address.
• If you cannot print or scan on the wireless network anymore, restart your Brother machine's Wi-Fi module.

If the menu as below does not display, update your Brother machine's firmware to the latest version.
> Click here to download the Firmware Update Tool in Download section.

If the issue continues, go to STEP C.

STEP C: Check the following points applicable for your operating system

Windows: I. Make sure your Brother machine is set as the default printer

Open the printer folder and make sure there is a check mark on your Brother machine's icon:

(Windows 11 or later)

Make sure your Brother machine is selected to print in your application.

(Windows 8, Windows 10)

1. Open the Control Panel. (Click here to see how to open the Control Panel.)
2. Click Hardware and Sound >Devices and Printers.

(Windows 7)

Click Start > Devices and Printers.

If the check mark is not on your Brother machine, right-click the icon for your Brother machine and select Set as default printer.

Windows: II. Delete all printer jobs

(Windows 11 or later)

(Windows 10 or earlier)

Right-click the icon for your Brother machine > See what's printing > Printer > Cancel All Documents.

If Cancel All Documents is gray out like below, click Open As Administrator. Enter the password for an administrator and click Yes.

Windows: III. Check the printer status in the Devices and Printers window

This step is available until Windows 10.
If you use Windows 11 or later, go to STEP IV.

If the printer status is Offline

(Windows 10 or earlier)

Right-click the icon for your Brother machine > See what's printing > Printer > Use Printer Offline (removes the checkmark).

If Use Printer Offline is gray out, click Open As Administrator. Enter your administrator password, and then click Yes.

If the printer status is Paused

(Windows 10 or earlier)

Right-click the icon for your Brother machine > See what's printing > Printer > Pause Printing (removes the checkmark).

If Pause Printing is gray out, click Open As Administrator. Enter the password for an administrator and click Yes.

Windows: IV. If a copy of your Brother machine's icon (For example: Brother [model name] (Copy 1)) is listed in the printer list

A copy of your printer with the same printer name may be created if you:

• Changed the USB port on your computer which is connected to the Brother machine.
• Installed the same printer driver multiple times.

This may lead to some copies of your printer driver not working correctly. To print, select a printer driver that you know is working.

To check which printer driver is working, do the following:

• (Windows 11)
• (Windows 7, Windows 8, and Windows 10)

1. Turn the Brother machine on. If any other machines are connected, only turn the Brother machine on that you want to use.
2. Click Start >Settings >Bluetooth & devices >Printers & scanners.
3. Select your Brother machine.
4. Make sure the Brother machine's status.
   If the status is idle, it means the printer driver is working correctly. Select this printer driver when printing.
   

1. Click Printer properties.
2. Change the printer name in the Printer Properties window, and click OK.

(Windows 7, Windows 8, and Windows 10)

1. Turn the Brother machine on. If any other machines are connected, only turn the Brother machine on that you want to use.
2. Open the printer folder:
   (Windows 8, Windows 10)
   Open the Control Panel. (Click here to see how to open the Control Panel.)
   Click Hardware and Sound >Devices and Printers.

If the status is Offline, the printer driver is not working. Select the printer driver that status is not Offline.

1. Right-click the printer icon.
2. Click Printer Properties.
3. Change the printer name in the Printer Properties window, and click OK.

Windows: V. If the issue still continues.

Check the solution applicable for your case: